Seth Killian talks about his role as community manager

Posted by Jonathan 'Catalyst' Grey • May 4, 2010 at 1:34 a.m. PDT
Seth Killian talks about his role as community manager has a nifty article discussing the role of community managers at video game companies, and Capcom's Seth Killian is interviewed extensively.

While this isn't directly fighting game related, Seth is by far the biggest voice in the community from Capcom's side of things, so it's interesting to read about some of the ins and outs of his job. Here's a snip.
"I do my best to drag out my producers to every one of [the live events I host], because there's nothing like seeing real fans to soften up even the hardest producer and to really see the enthusiasm and the love that people have for a lot of these products," he says. "It inspires them and, I think, opens them up to discussing issues that people really want to talk about relating to the game."

Killian calls this a "superhealthy feedback loop" where the dialogue between developers and community stays passionate without getting ugly on either side. When it's good, it's great -- but when a crisis situation arises that somehow takes the feedback loop out of the community manager's hands, there's danger for both the community and the company.
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